This is an English translation provided for convenience. In the event of any discrepancy, the Spanish version of this document prevails.
This policy (the "Cookie Policy") describes the cookies and equivalent technologies used on the sofias.ai website and on the SOFIAS platform (chat.sofias.ai).
Cookies are files that are downloaded to your device when you visit a website and allow, among other things, your preferences to be remembered or the use of the site to be measured. This Cookie Policy also covers other local storage technologies with equivalent effects, such as browser storage.
Depending on who installs them, we distinguish between first-party cookies — those of Sofias — and third-party cookies. Depending on their purpose, we distinguish between strictly necessary cookies, which enable the basic operation of the service, and analytics cookies, which measure its use.
On the website, when you first access it a banner is displayed allowing you to accept or reject cookies that are not strictly necessary. Analytics cookies are not activated until you accept them.
You can change your decision at any time from the "Cookie settings" link in the footer, and you can also configure or block cookies from your browser. Please note that blocking strictly necessary cookies may prevent the service from working.
Strictly necessary cookies do not require consent, and therefore cannot be rejected without giving up use of the service.
These enable the basic operation of the site and do not require consent.
| Name | Owner | Purpose | Duration |
|---|---|---|---|
| pw127s | Sofias | Maintain the browsing session | Session |
| pwcmbAllowCookies | Sofias (local storage) | Remember your decision on cookies | Until you delete it |
| sofias_embed_… | Sofias (local storage) | Identify the assistant conversation so it can be continued | Until you delete it |
| reCAPTCHA cookies | Distinguish people from automated submissions in the subscription form | As per Google's policy |
These allow us to understand user behaviour and improve the platform.
| Name | Owner | Purpose | Duration |
|---|---|---|---|
| _ga, _ga_<id> | Google Analytics 4 | Statistical measurement of site use | Up to 2 years |
The IP address is processed in anonymised form in the tool's configuration.
The platform uses only strictly necessary cookies to maintain the session and the user's preferences. No analytics, advertising or third-party tracking cookies are used. For that reason the platform does not display a consent banner: there is nothing to consent to beyond what is essential for the service to work.
| Name | Owner | Purpose | Duration |
|---|---|---|---|
| _sofias_chat_session | Sofias | Authenticated user session | Session |
| locale | Sofias | Remember the chosen language | 1 year |
Some of the cookies described on the website belong to providers whose parent company is in the United States (Google). You can consult the details of international transfers and their safeguards in the "Privacy Policy".
We may update this Cookie Policy when the cookies used or the applicable legislation change. The version in force is the one published, with its version number and date.
Sofias Tech, S.L. — support@sofias.ai — Paseo Miramón 170, 3rd floor, 20014 Donostia – San Sebastián